ybet Privacy Policy

This Privacy Policy ("Policy") sets out detailed provisions between the ybet platform ("we", "us") and its users ("you", "your") regarding the collection, use, storage, and protection of personal information. By using the ybet website or any of its services, you confirm that you have read and agreed to all terms of this Policy.

We believe every user has full rights over their personal information. That is why we collect only the data that is necessary to provide our services, and under no circumstances do we sell or transfer it to third parties without your consent.

The following types of information may be collected while using the ybet platform:

2.1 Information You Provide Directly

• Name, username and password — collected at account creation.
• Email address and contact details — for service notifications and support.
• Date of birth — for age verification (21+ users only).
• Financial transaction details — deposit and withdrawal records (including payment method information).
• Identity verification documents — national ID or passport information where applicable.

2.2 Automatically Collected Information

• IP address and device identifiers — to ensure security.
• Browser and operating system type.
• Site browsing behaviour, click patterns and session duration.
• Cookie and local storage data — to improve user experience.
• Game history and betting activity — for responsible gaming monitoring.

Collected information is used only for the following purposes:

• Account creation and management — secure maintenance of your ybet account.
• Transaction processing — completing deposit and withdrawal operations.
• Customer support — resolving issues via live chat or email ([email protected]).
• Fraud and money laundering prevention — maintaining a secure platform.
• Age verification — ensuring services are available to 21+ users only.
• Responsible gaming — identifying unusual betting patterns and providing support.
• Platform improvement — analysis to enhance user experience.
• Relevant notifications — sending bonuses, promotions and important updates.

We never sell, rent or exchange your personal information to third parties — the only exception is a legal obligation.

In limited and specific circumstances, ybet may share your information with the following parties:

4.1 Service Provider Partners

Payment processors (bKash, Nagad, Rocket, Upay), technology infrastructure providers and game software suppliers receive only the information necessary to carry out their specific services. These partners are bound by strict confidentiality agreements with us.

4.2 Legal Obligations

If ybet is required to disclose information as part of a court order, a statutory authority's demand, or an applicable legal process, ybet may provide that information to the relevant authority in compliance with the law.

4.3 Business Restructuring

In the event of a company merger, acquisition or asset transfer, user data may be transferred to the new entity as part of the assets. We will provide notice in advance in such cases.

ybet uses cookies to operate the site effectively and to improve user experience. Cookies are small text files stored in your browser.

5.1 Types of Cookies We Use

• Essential cookies: to maintain login sessions and security — these cannot be disabled.
• Performance cookies: to analyse site usage statistics.
• Functional cookies: to remember your language and preferences.
• Marketing cookies: to show relevant promotions — you can disable these from your browser settings if you wish.

Cookies can be restricted or disabled from your browser settings, though this may affect some site functionality.

ybet has adopted industry-standard technical and organisational measures to ensure the security of your personal information:

• SSL encryption — all data transmissions are secured.
• Encrypted database storage — stored information is kept in encrypted form.
• Two-factor authentication — an additional security layer for your account.
• Regular security audits — identifying and addressing potential vulnerabilities.
• Restricted staff access — only authorised staff can view the information they need.
• Firewall and intrusion detection systems — active at all times.

Please note that no transmission of information over the internet is 100% secure. While we strive to ensure maximum protection, we cannot guarantee complete security.

ybet retains your personal information only for as long as it is necessary to provide services or to meet legal obligations. We consider the following factors when determining the retention period:

• Account information — for the duration the account is active and for the legally required period after closure.
• Transaction records — for the period specified under financial regulations.
• Communication history — for a reasonable period to improve customer support standards and resolve disputes.
• Identity verification documents — until legal requirements have been met.

Once the retention period expires, we securely delete your information or anonymise it so that identification is no longer possible.

As a registered user of ybet, you have the following rights regarding your own information:

8.1 Right of Access

You have the right to request information about what data we hold about you.

8.2 Right to Rectification

If any of your information is inaccurate or incomplete, you may request a correction. Most information can be updated directly from your account settings.

8.3 Right to Erasure

In certain circumstances, you may request that your personal information be deleted. However, some information may need to be retained due to legal obligations.

8.4 Right to Restrict Processing

In certain circumstances, you may request that the processing of your information be temporarily restricted.

8.5 Opting Out of Marketing Communications

If you no longer wish to receive promotional emails or notifications, you may request to unsubscribe at any time.

ybet is an adults-only platform — for users aged 21 and over only. We do not knowingly collect personal information from anyone under the age of 21.

We take age verification steps at the time of registration. If we become aware that a minor has created an account by mistake or without permission, that account will be closed immediately and the associated information will be deleted.

If you believe that a minor is using ybet, please notify us immediately at [email protected].

Some third-party services used on the ybet platform (such as game providers and payment processors) operate under their own privacy policies. ybet is not responsible for how these services handle information.

Pragmatic Play, Spribe, JILI, PG Soft and other game providers follow their own data protection standards. We work only with trusted and established partners.

We may update this Privacy Policy from time to time. We will post a notice on the site for any significant changes and, where applicable, inform you by email.

Continued use of the site after any changes will be taken to mean you have accepted the updated policy. We therefore recommend checking this page regularly.

If you have any questions or concerns about this Privacy Policy, or if you wish to make a request regarding your information, please contact us: